Ardene Reviews

Using a pre-paid 100 dollar MasterCard I ordered from 2 sites. The second site was Ardene. I had 37 left on the card and ordered 36.50 worth of stuff. I never received an update on the progress on my order. I received an order confirmation day 1 but how to track was not in the email.
7 days go by and I call MasterCard as the order is still pending. They tell me it was declined by Ardene. ( No email from Ardene telling me this)
WHY? Because I only has the cost of the order plus 50 cents left on my card. Apparently I need to have 20 % of the order on my card in case there are unexpected costs. That means I need to have the cost of my order PLUS 20 % of that before the order is OK'd
That is so bloody stupid. It is a pre-paid MasterCard which is basically like cash. If the card does not have enough money it cannot be used. A penny short and it is declined. Now I have to wait 10 days for Ardene to refund my money ( because they already put a pending on my card) and then MasterCard will put it back on my PRE-PAID card.
Cheep low quality company. I have used these cards for many years with so many clothing companies. Never an issue.

I ordered on 27th May Friday & got package on Monday 30th. ???????????? very fast but all flip flop slippers are not so comfortable as I thought. Only 1 is comfy.

Ordered a picture frame. It arrived with the glass broken into little pieces. Why on earth would you send a picture frame in a bag and not in a box? Seriously not impressed and I just wasted money on something I had to throw in the garbage. I would give zero stars if I could.

I'm surprised to see bad reviews. I order from Ardene all the time and have always had good experiences. Shipping delays would not be their issue - but the delivery company. Sometimes there is a processing delay - I have missed out on a few items, but this happens with high popularity. I love the softness of their clothes and the VIP discount and frequent sales are great.

Good quality. Good styles. Good prices.

I wish I could give them negative stars. God what an awful company!! DO NOT WASTE YOUR TIME OR MONEY!! Please I’m begging everyone, do NOT shop there. And they have morons doing “customer service “

They care more about money than customers. They wouldnt answer my calls or emails, and refused to refund me when I used a gift card to buy a couple items and with the remaining balance I used my credit card and it ALL got charged to my credit card and they refused to refund me.
The worste customer service. Not buying from here again

I bought a couple items with a gift card and then the remaining with a credit card but it ALL got charged to my credit card and they refused to refund me and try again. I sent them several emails and phone calls trying to tell them to fix it and they wouldn't answer.
Their customer service is THE WORSTE

I made on an order on December 6th only because I was "Guaranteed 2 day shipping" for a small shipping fee. I thought what the heck, I needed to finish up my Christmas shopping. May as well do it safely from my home. I paid for the order, anticipated the few days wait, only to be disappointed. Tracking number has nothing noted past the 10th, CP has no idea where it is and Ardenes is passing the buck. I don't care anymore I just want my money back. You already messed up my Christmas surprise, I don't even want the items anymore.

I ordered stuff since Black Friday sales and it was out for delivery then it got delayed now I still haven’t received my package everyday it’s showing a new date that it’s in transit.

During the pandemic I chose not to venture out unnecessary. My daughter bought pants from this store and even with the receipt, tags on and in the original bag they refused a refund because it was passed the 30 days. I said I understand, I don't actually want the cash - store credit is fine with me. Still said there is nothing they can do. So an item that was less than $20 lost any future purchases from us.

I feel bad for the people waiting because of shipping, but it takes very little time to get out of their warehouse. The shipping companies are to blame, Canada Post, et al. The clothes are exactly what I expected, not 'supreme' quality but some have been surprisingly very, very good. You can tell a lot about the quality just from the photographs if you know what you are looking at.

I ordered way back in April and of course shipping was a disaster. I KNEW shipping was going to be tough over the pandemic. Not only did they fulfill the order, they refunded two of them, due to the terrible shipping times. I never complained, I never asked for anything, not a peep from me. I was just happy to be able to buy something, given the pandemic. It amounted to $250 refunded. Plus they sent me coupons for 20% off.

Again, I asked for nothing. They did this on their own.

They earned a customer for life because of their exceedingly good customer service policies.